Last updated: April 01,2026

Contact: shop@cozycounter.com

At The Cozy Counter, we’re so excited to ship our cozy kitchen inspired products to more customers around the world.

Where We Ship

We currently ship to:

• Canada
• United States
• Europe
• Singapore
• Australia
• New Zealand

Order Processing Time

All of our products are made to order. Please allow 2–7 business days for processing before your order ships.

Processing times may vary during holidays, sales, or high-volume periods.

Shipping Times

Estimated shipping times vary by destination and carrier. Once your order has been processed and shipped, estimated delivery times are as follows:

• Canada: 5–10 business days
• United States: 5–10 business days
• Europe: 7–15 business days
• Singapore: 10–20 business days
• Australia: 7–15 business days
• New Zealand: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package along the way.

Customs, Duties, and Import Taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.

Multiple Items / Separate Packages

Because some items may be produced and shipped from different print partners or fulfillment locations, your order may arrive in separate packages.

Delays

While we do our best to ensure timely delivery, shipping delays can occasionally occur due to carrier issues, customs processing, weather, or high seasonal demand. We appreciate your patience and understanding.

Incorrect Addresses

Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, The Cozy Counter is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly. You can also reach out to us, and we’ll do our best to help.

Questions

If you have any questions about your order or shipping, please contact us through our store contact page.