Politique de remboursement

Last updated: October 9, 2025

Contact: shopcozycounter@gmail.com

Made-to-Order (Print-on-Demand)

Most items are produced after you order. Because of this, we accept returns only for items that arrive damaged, defective, or incorrect.

Return/Replacement Window

14 days from delivery to report an issue.
We’ll replace or refund eligible items after review.

What qualifies

Damaged on arrival (e.g., broken mug, misprint, severe flaws).
Incorrect item received (wrong design, color, or size if applicable).
Major print defects (noticeable fading, off-center print, or peeling on arrival).

What doesn’t qualify

Buyer’s remorse or change of mind.
Normal print variation or minor color differences (screens vs. physical prints).
Wear and tear, improper care, or damage after delivery.
Wrong address provided at checkout.

How to request a replacement/refund

Email shopcozycounter@gmail.com with:

Order number
A brief description of the problem
Photos showing the full item and close-ups of the issue, plus the shipping box if damaged

We’ll review within 2–3 business days and reply with next steps. If approved, we’ll send a free replacement (or a refund to your original payment method if a replacement isn’t possible).

Exchanges

Because items are made to order, we can’t process preference-based exchanges. If your item arrived defective/incorrect, we’ll replace it with the same item.

Cancellations & Address Changes

We start production quickly via Printify.

Cancellations/edits: request within 2 hours of ordering at shopcozycounter@gmail.com. After production starts, changes aren’t guaranteed.
If an order ships to an incorrectly provided address, we can reship once it’s returned (additional shipping fees apply).

Lost or Stuck Shipments

If tracking shows delivered but you can’t find it, check with household members/neighbors and your local carrier first.
If the package is in transit with no movement for 10+ days, contact us—we’ll investigate and replace if the carrier confirms loss.